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first_img12 Unique Gifts for the Hard-to-Shop-for People… While an Xbox Live Gold premium account is still necessary to unlock online multiplayer gameplay and other online gaming features, a whole slew of other Xbox Live apps will be soon made free to all users, including ESPN, NBA, NHL, UFC, Twitch, Machinima and more. The maneuver might reframe the original video content Microsoft has been planning for the Xbox One, including a documentary about that crazy Atari legend we followed into the desert and at least six original TV shows. Suddenly the Xbox One doesn’t look so unfriendly to the casual living room crowd, which the Xbox One initially seemed to court. Since then, major shifts in policy have come as direct reactions to public outcry among the core gaming set, including controversial DRM, always-on and regional restrictions.It’s easy to look at the pricing news and think Microsoft’s Xbox One isn’t selling. That is indeed the case, but it’s a signal of something bigger.It’s worth noting the news of a $399 Xbox One isn’t a price drop for the console itself—it just shaves off a pricey, required peripheral that no one really wanted, and it gives would-be Xbox One buyers a choice they should’ve had in the the first place. An unbundled Kinect sensor will be available this fall, and odds are that it will be improved over the one that’s currently shipping. From the Xbox Wire blog:“Since the beginning, we have focused on delivering great games and entertainment experiences for you. Your feedback matters to us and it shapes the products and services we build. Your feedback showed up in the Xbox One console we launched back in November and in the monthly updates we’ve delivered since. 5 Outdoor Activities for Beating Office Burnout Tags:#Hulu#Microsoft#Microsoft Xbox#Netflix#Streaming video#Xbox#Xbox Live taylor hatmaker 4 Keys to a Kid-Safe Appcenter_img 9 Books That Make Perfect Gifts for Industry Ex… In an about-face to some of its least popular Xbox One policies, Microsoft has proven it’s still listening to its customers—and willing to give gamers what they want.Starting June 9, the company will sell a standalone, Kinect-free version of its Xbox One console for $399. With news of the Kinect unbundling, Microsoft also announced an even more substantial change of heart: that it would unshackle Netflix, Hulu and other streaming entertainment apps from its pricey $60 annual (more paid month-to-month) Xbox Live Gold membership.The Kinect, Microsoft’s 3D motion camera that executes voice and gesture commands, was largely to blame for the substantial price gap (and unit sales) between Microsoft’s Xbox One and Sony’s PlayStation 4, which sells for $399. The shift is tied to both a change in strategy and a shift of leadership following last year’s departure of former Xbox chief Don Mattrick to Zynga, and the later loss of Xbox lead Marc Whitten to Sonos. Happily, it appears that Phil Spencer, longtime Microsoft employee and new head of Xbox, isn’t afraid to admit mistakes and shift gears when they need shifting.Netflix, Hulu Free At Last We’ve heard that you want more choices from Xbox One. You want a wide variety of options in your games and entertainment experiences and you also want options in your hardware selection.”The Long GameFor Microsoft, it’s wise to provide those purchasing options ASAP. The Xbox’s uniquely draconian Netflix policy has lived on way too long already and the company needs to lure in video consumers before it starts delivering all of those expensive original shows. Looking over the fence, Sony has managed to sell 7 million units of its Xbox One rival, the PlayStation 4, as of early April 2014. Microsoft sold almost 4 million Xbox One by the end of January 2014, but the company has remained mum on numbers since then. For tech companies, no news isn’t good news—it’s a sign of unimpressive news or altogether bad numbers. Still, it’s way, way too early to call it. The PlayStation 4 was the darling out of the gate, but Microsoft has shown a remarkably humble willingness to comply with the demands of outspoken gamers, and that strategy is well suited to the slow-and-steady pace of the so-called console wars.  Related Posts last_img read more

first_imgA live bullet was found in the baggage of an army jawan at the Srinagar International Airport on Tuesday, after which he was detained, a security official said.The soldier Pandia Raj, who was proceeding to Delhi on leave, was handed over to the army for further investigation, the official said.Prima facie, it seems that the bullet was left behind in the bag “by mistake”, the official added.This is the second incident of an army soldier caught at the airport with live ammunition.On Monday a jawan was arrested after two hand grenades and other ammunition were found in his baggage during the security screening.He had claimed that the grenades had been given to him by a “superior official” for transporting these to Delhi.last_img read more

first_img Continue Reading Previous Infineon: European research project iDev40 with focus on networkingNext AAEON: Intel Core-powered PICO-KBU4 helps your applications take flight Lynx Software Technologies announces the LynxSecure Safety Bundle for Intel multi-core processors.  The LynxSecure Safety Bundle is an open system architecture solution that unlocks the potential of multi-core to deliver 2nd generation IMA. The LynxSecure Safety Bundle integrates the complete range of system development services for platform suppliers to build, deploy and sustain their IMA platform. It enables system integrators to leverage modern multi-core hardware to significantly reduce SWaP by consolidating multiple Line Replaceable Units onto a single platform. Importantly, it enables an open development capability in which any bare metal, Linux or other RTOS or OS-based system module or application can reside in a single multi-core time and space partitioned system safely and securely.  It thus provides system integrators with maximum flexibility to create competitive supply chains that don’t impose the unnecessary cost burden of safe system integration when that functionality is not required.This solution securely integrates four key capabilities: LynxSecure, the world’s only truly secure-by-design separation kernel hypervisor; LynxOS-178, to run safety critical application workloads; a fully supported version of Embedded Linux based on the Buildroot technology for non-critical application workloads; and Luminosity, an Eclipse based Integrated Development Environment. This includes the ability to develop fully separated ‘bare-metal’, OS independent system functions or secure applications using developer tools of choice, thereby meeting the demands for high assurance module development in an open systems development framework.LynxOS-178 is the only commercial RTOS which has been approved by the Federal Aviation Administration (FAA) as a Reusable Software Component (RSC). Up to 80% of the OS certification costs that developers would normally have to bear to achieve DO-178B/C is removed, even as they move to the latest generation of Intel multi-core processors.  LynxSecure assured separation means that only software in the LynxOS-178 partition needs to go through certification even though it resides on the same processor as non-critical applications with no safety requirements. The LynxOS-178 RTOS has been certified to Design Assurance Level A, and provides native POSIX API’s, ARINC 653 services, and FACE compatibility.LynxSecure Safety Bundle for Intel Multi-core processors is available immediately.Share this:TwitterFacebookLinkedInMoreRedditTumblrPinterestWhatsAppSkypePocketTelegram Tags: Tools & Software last_img read more

first_imgThose close to Marie Henein say the only thing the high-profile criminal lawyer defends more relentlessly than her clients is the justice system itself.Henein displayed that commitment to the fairness and transparency of the system this week, friends and colleagues said, as she secured a legal victory for Vice-Admiral Mark Norman.After representing Norman for more than two years in a breach of trust case, the charge was stayed Wednesday partially on the strength of information Henein and her team shared with prosecutors.Those who know the Toronto-based lawyer — who has also successfully defended clients such as former CBC host Jian Ghomeshi and former Ontario Attorney General Michael Bryant — said the Norman case allowed Henein to demonstrate some of the lesser-known skills that have shaped her successful career.Danielle Robitaille, who began working alongside Henein in 2007 and is now a partner in her law firm, said her mentor brings relentless focus and meticulous preparation to every case she takes on.Underpinning it all, she said, is an implacable desire to secure the best outcome for her clients while maintaining the integrity of the justice system.“Marie, really at her core, believes in our institutions,” Robitaille said. “She is so proud of our justice system … She is strongly of the view that we have a responsibility, as lawyers, to promote confidence in the administration of justice. And she takes that very, very seriously.”Henein, who graduated Toronto’s Osgoode Hall Law School in 1989 and went onto earn a Masters in Law from Columbia University two years later, cut her teeth in the firm of storied criminal lawyer Edward Greenspan.She’s been the principal of her own firm since 2002, and since that time has carved out an increasingly illustrious reputation.That reputation prompted Robitaille to seek her support and mentorship in 2007 when she was learning to practice criminal law.She said Henein was extremely generous with her time and expertise, though her “very direct” personality and sense of drive meant feedback was not always delivered gently.“We weren’t making cupcakes, we were protecting people’s constitutional rights and trying to save people from a loss of liberty,” she said. “There really wasn’t a lot of time to sugar-coat constructive criticism.”Robitaille said Henein’s style is characterized by rigorous attention to detail in every aspect of a case.She said her mentor conducts thorough investigations on behalf of her clients, never accepting evidence at face value but seeking independent confirmation for the smallest fact and making sure that she has multiple avenues for proving her points.Over the years, that approach has helped secure a number of victories.One of the most high-profile wins was the acquittal of Ghomeshi, who was cleared on sexual assault charges due largely to Henein’s withering cross-examination of his accusers.In handing down his decision, Justice William Horkins cited defence questions that exposed sometimes stark inconsistencies in witness accounts and memories, leaving him with reasonable doubt as to whether alleged assaults took place.Henein also represented former junior hockey coach David Frost, who was acquitted on sexual exploitation charges, and American rapper Ja Rule, who pleaded guilty to an assault charge over a fight at a Toronto nightclub.Robitaille said Henein also has a largely unsung talent for case resolution, citing instances like Norman’s in which her work ends a matter before it comes to trial.Another such case took place in 2009 and involved Bryant, who was charged with criminal negligence causing death and dangerous driving causing death. Those charges were withdrawn before the case went to trial.In his memoir, Bryant  — now the head of the Canadian Civil Liberties Association — said his lawyer seemed to “channel Hannibal Lecter” through her ability to “find a person’s deepest frailties and exploit them.”Henein’s tough reputation is belied by her generosity, Robitaille said, adding her mentor takes on quite a lot of pro bono work.She also co-founded the Ontario Inmate Appeal Duty Counsel Program, an initiative that helps people secure legal representation in the province’s top court.Michael Lacy, President of the Criminal Lawyers’ Association, said Henein has also helped back the organization before the Supreme Court of Canada and served as a mentor to several members.“I can tell you from a personal perspective that her reputation as one of Canada’s top lawyers is very well-deserved,” Lacy said.He too said her driving principle appears to be a commitment to the integrity of the justice system, a point Henein made herself in a news conference shortly after Norman left court.“No person in this country should ever walk into a courtroom and feel like they are fighting their elected government or any sort of political factors at all,” she said.“There are times you agree with what happens in a court, there are times you don’t, and that’s fine. But what you don’t do is you don’t put your finger and try to weigh in on the scales of justice.”Michelle McQuigge , The Canadian Presslast_img read more

first_imgTORONTO — A former Toronto pastor found guilty of manslaughter in the death of his pregnant wife will face a sentencing hearing today.In February, a jury found Philip Grandine guilty in the death of his wife, who drowned in her bathtub in October 2011.Anna Karissa Grandine was 29 years old and 20 weeks pregnant when she died.Prosecutors alleged that Grandine drugged his wife with an anti-anxiety medication so she wouldn’t be as vigilant while he continued an affair with her friend.The Crown said he then failed to stop his wife from getting in a bath while sedated.Grandine had previously been tried for first-degree murder in his wife’s death and was found guilty of manslaughter, but the conviction was overturned on appeal.Ontario’s highest court found the trial judge made an error when answering a question from the jury in that case and ordered a new trial on the manslaughter charge.That meant prosecutors could no longer argue that Grandine meant to kill his wife.The Canadian Presslast_img read more

first_img Facebook Twitter Login/Register With: Advertisement Advertisement A record seven female directors are presenting their films in the 20 high-profile Gala slots at the Toronto International Film Festival this month. It’s part of a festival milestone: nearly 30 per cent of all movies this year are directed by women.Among them is Maudie, a drama in the Special Presentation program, set in the 1930s and starring Sally Hawkins as the physically challenged Nova Scotia folk artist Maud Lewis, who has an unlikely romance with a reclusive man played by Ethan Hawke.“It’s a chick-heavy film and I want that to be shouted out to the world,” said producer Mary Young Leckie, en route to Colorado where Maudie was having its world premiere at the Telluride Film Festival. Advertisement Maudie is a 12-year passion project for Leckie, who produced the Canada-Ireland film along with Mary Sexton, Susan Mullen and Bob Cooper. Aisling Walsh directs from a script by Sherry White. LEAVE A REPLY Cancel replyLog in to leave a comment last_img read more

first_imgA food ingredient widely used in baked goods and artificial flavouring may increase levels of several hormones that are associated with risk of obesity and diabetes, a study has found. Researchers from Harvard University and Brigham and Women’s Hospital in the US combined data from a trial in humans and mouse studies. The study indicated that propionate can trigger a cascade of metabolic events that leads to insulin resistance and hyperinsulinemia – a condition marked by excessive levels of insulin. The findings also showed that in mice, chronic exposure to propionate resulted in weight gain and insulin resistance. Also Read – An income drop can harm brain”Understanding how ingredients in food affect the body’s metabolism at the molecular and cellular level could help us develop simple but effective measures to tackle the dual epidemics of obesity and diabetes,” said Gokhan S Hotamisligil, a professor at Harvard Chan School. More than 400 million people worldwide suffer from diabetes.The surging rates of diabetes, as well as obesity, in the last 50 years indicate that environmental and dietary factors must be influencing the growth of this epidemic. Also Read – Shallu Jindal honoured with Mahatma AwardResearchers have suggested that dietary components including ingredients used for preparation or preservation of food may be a contributing factor, but there is little research evaluating these molecules. The team focused on propionate, a naturally occurring short-chain fatty acid that helps prevents mold from forming on foods. They first administered this short chain fatty acid to mice and found that it rapidly activated the sympathetic nervous system, which led to a surge in hormones, including glucagon, norepinephrine, and a newly discovered gluconeogenic hormone called fatty acid-binding protein 4 (FABP4). This in turn led the mice to produce more glucose from their liver cells, leading to hyperglycemia – a defining trait of diabetes. Moreover, the researchers found that chronic treatment of mice with a dose of propionate that was equivalent to the amount typically consumed by humans led to significant weight gain in the mice, as well as insulin resistance. To determine how the findings in mice may translate to humans, the researchers established a double-blinded placebo-controlled study that included 14 healthy participants. The participants were randomised into two groups: One group received a meal that contained one gram of propionate as an additive and the other group was given a meal that contained a placebo. Blood samples were collected before the meal, within 15 minutes of eating the meal, and every 30 minutes thereafter for four hours. The researchers found that people who consumed the meal containing propionate had significant increases in norepinephrine as well as increases in glucagon and FABP4 soon after eating the meal.last_img read more

“The intensity of this latest round of fighting and the heightened public rhetoric marks a serious deterioration of the situation, placing the civilian population in Gaza in grave peril, jeopardizing the delivery of humanitarian assistance, and threatening the future of the Palestinian Government and Authority,” Mr. Ban’s spokesperson said in a statement.He called for the immediate end to all intra-Palestinian violence, which includes attacks against the Palestinian Authority and its institutions.“At this extremely difficult moment for the Palestinian people and their cause, the Secretary-General calls for all parties to give their full support to the efforts of Palestinian President Mahmoud Abbas to restore law and order,” the statement said.Meanwhile, the main United Nations agency tasked with helping Palestinian refugees expressed its alarm at the number of people killed and injured as the clashes between Hamas and Fatah loyalists enter their sixth day.The UN Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) also cautioned that the violence is impeding the delivery of humanitarian aid.“We are extremely concerned for the plight of the one million refugees who depend on UNRWA’s food assistance and medical serves,” said John Ging, the Director of the agency’s Operation in Gaza. “However, we cannot deliver food and medical services in the crossfire.”Since 80 per cent of the refugee population relies entirely on aid and the economy has collapsed due to the international economic embargo, UNRWA noted that the violence is exacerbating an already dreadful humanitarian situation.“We call on all Palestinian leaders to use their influence to resolve their disputes through peaceful means,” Mr. Ging said. “This senseless fighting must stop and must make way for dialogue and negotiation. The civilian population of the Gaza Strip demand it and deserve it.” 12 June 2007United Nations Secretary-General Ban Ki-moon today said he is “deeply concerned” at the resurgence of violence in Gaza, which has reportedly killed 20 people. read more

An estimated 40,000 families of refugees and 10,000 families of internally displaced persons (IDPs) have returned, largely to greater Baghdad, UNAMI said in a news release.“The United Nations, while not encouraging or promoting the return of refugees or IDPs, given the prevailing security environment, has taken active measures to support the Iraqi authorities in meeting the assistance and needs of those returnees and prepare for organized movements,” the mission said.Toward this end, UNAMI and the Iraqi Ministry of Displacement and Migration today launched a plan to assist 5,000 families – some 30,000 people – with an immediate relief package delivered through the UN High Commissioner for Refugees (UNHCR) and the International Organization for Migration (IOM).“Three UNHCR experts have been with us in Baghdad to assist the Iraqi authorities and UNAMI in its design with an initial contribution of about $11 million,” the mission said, noting that the response can be expanded to assist an increased number of returnees or other vulnerable groups.“The voluntary flow of returnees to Iraq is a positive sign that deserves an equally positive response and prompt assistance in support of a safe and dignified return, which is the reason for the joint Rapid Response plan between the Government and the United Nations system.”The UN is expected to launch a consolidated emergency appeal for Iraq in the latter part of January 2008. 4 December 2007Acting on an Iraqi Government request, the United Nations Assistance Mission in the country (UNAMI) today announced that it will support efforts to help returning refugees by providing a relief package under a new plan that can be expanded as necessary. read more

Ildi Wiley (BA ’92, BA ’06)After years of searching, Ildi Wiley (BA ’92, BA ’06) still couldn’t find what she was looking for. A Brock alumna who has held roles in both the corporate and entrepreneurial worlds, Wiley sought a forum where she could gain practical tools, strategies and knowledge and make connections to other business people who would help her grow her business and advance her professionally. Only problem was, she couldn’t find it.“Although there are many professional development opportunities on offer for professional women like executives and entrepreneurs,” said Wiley, president of Results Continuum Inc.,  “I felt there was a real gap between the social networking type of ‘lunch and learn’ event and formal business education.”And so, the Women in Leadership and Business Conference (WIL-B) was born. Taking place April 4 and 5, 2011 at White Oaks Conference Resort & Spa in Niagara-on-the-Lake, the WIL-B conference is the first of it’s kind in Canada and promises to bring together expert speakers, authors, coaches and mentors for an interactive learning and professional development event focused on meeting the needs of established and emerging leaders and successful entrepreneurs and business owners who have one common goal: to advance their career or business.Limited to 200 registrants, the conference is focused on quality of presentations, speakers and connections. The schedule is designed so that each delegate can attend up to eight of 14 different development opportunities over two days. Workshops highlight timely topics including “How to use personal branding to compete in the 21st century workplace and manage your career” and “Influencing and communication skills for women”. The event will also showcase award-winning author Maggie Jackson and the host of CBC’s “Dragons Den”, Arlene Dickinson.“I met Arlene Dickinson when I was invited to co-host the “Entrepreneur Hour” radio show on CHUM,” said Wiley. “During the commercial break Arlene was intrigued by WIL-B and told me to connect with her.”Word quickly spread about the conference and people started to take notice. “We received more than 3,200 proposals for speakers,” said Wiley. “It was difficult navigating through all of the requests, but we managed to pull together a reputable, engaging panel of presenters.”Brock alumni can save up to $550Thanks to Brock University’s sponsorship of WIL-B, Brock alumni who register by Jan. 31, will receive the early bird rate of $1,270 + HST and also will save an additional $100. What’s more, Brock alumni who share the conference information via Facebook or LinkedIn will receive an additional $25 off. Simply become a fan of WIL-B by “liking” the conference’s Facebook page, or copy the following paragraph and share with your LinkedIn connections and/or Facebook friends:The Women in Leadership and Business Conference (April 4 and 5, 2011) is a national, interactive learning and professional development event for business owners and established and emerging leaders. Grow your business and advance your career. Workshops include relevant topics from experts, trainers, coaches, authors and accomplished business people from across Canada. Visit for more info.Call or email Danielle Plata at 905-988-5555 or to take advantage of these great savings. read more

by David McHugh, The Associated Press Posted Jul 18, 2017 10:22 am MDT Last Updated Jul 18, 2017 at 4:40 pm MDT AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to RedditRedditShare to 電子郵件Email FILE – In this Feb. 5, 2015 file photo the logo of a Mercedes car is photographed during an annual press conference of Daimler AG in Stuttgart, Germany. German automaker Daimler says Tuesday, July 18, 2017 it is voluntarily recalling 3 million diesel cars in Europe to improve their emissions performance. The Stuttgart-based company, which makes Mercedes-Benz luxury cars, says it is taking the step to reassure drivers and strengthen confidence in diesel technology. (AP Photo/Michael Probst, File) Daimler to recall 3 million vehicles to ease diesel doubts FRANKFURT – German automaker Daimler will voluntarily recall 3 million Mercedes-Benz brand cars with diesel engines in Europe to improve their emissions performance, the company said Tuesday in the wake of widespread public debate over the future of diesel.The Stuttgart-based company said it was taking the step to reassure drivers and strengthen confidence in the technology.Diesels have been under a cloud since Daimler’s competitor Volkswagen admitted equipping vehicles with illegal software that meant they passed emissions tests, but then exceeded limits in everyday driving. There has been a push for diesel bans in some German cities because of concerns about levels of nitrogen oxide emitted by diesels.“The public debate about diesel engines is creating uncertainty — especially for our customers,” Daimler CEO Dieter Zetsche said.He said in a statement that “we have therefore decided on additional measures to reassure drivers of diesel cars and to strengthen confidence in diesel technology.”The recall will cover nearly all vehicles made under the EU5 and EU6 emissions standards and will start in the next few weeks. The company said it would cost 220 million euros ($254.2 million), but that customers wouldn’t pay anything.The recall expands a smaller, ongoing recall offered to owners of compact-class and Mercedes-Benz V-Class vehicles. It said the fix would involve a software update and would draw on knowledge gained through the development of the company’s new family of diesel engines.Mercedes has no plans to extend the action beyond Europe.Daimler said in May that German investigators had searched its offices in connection with investigations of Daimler employees because of suspicion of fraud and criminal advertising relating to the possible manipulation of exhaust controls in cars with diesel engines. The company has said it is co-operating with the investigation.The company was also asked by the U.S. Justice Department in April of 2016 to conduct an internal probe into its exhaust emissions certification process. Mercedes spokesman Robert Moran in the U.S. said the internal investigation is ongoing. The company has stopped trying to get its diesel cars certified by the Environmental Protection Agency for use in the U.S., but continues to sell the 2017 model diesel Sprinter commercial vehicles. The Justice Department and EPA would not comment.The Daimler announcement came hours after the regional government in the company’s home region of Baden-Wuerttemburg agreed to abandon proposals to restrict diesels if older diesels could be fixed to pollute less, the dpa news agency reported.The current debate over diesel was launched in September 2015 when the U.S. Environmental Protection Agency issued a notice of violation against Volkswagen. VW has said it used illegal engine-control software that detected when cars were on test stands. Emission controls were turned up during testing and turned down during regular driving.About 11 million cars worldwide were equipped with the software. The company pleaded guilty in the U.S. to criminal charges, eight executives were charged, and it agreed to pay more than $20 billion in criminal penalties and civil settlements.____AP Auto Writer Tom Krisher in Detroit contributed to this report. read more

first_img Monday 5 Dec 2016, 9:10 PM Share82 Tweet Email2 Dec 5th 2016, 9:10 PM 55,139 Views 80 Comments Short URLcenter_img Man shot several times in west Dublin The man, aged in his 30s, was rushed to hospital after being shot on the street. GARDAÍ IN BLANCHARDSTOWN are investigating a shooting incident in Parslickstown Green, Mulhuddart shortly after 8pm this evening. The scene of the shooting Source: Paul Hosford/TheJournal.ieA man believed to be in his 30s received a number of gunshot wounds to his body. He was treated at the scene by Dublin Fire Brigade and has been taken to James Connolly Hospital for further treatment.His condition is unknown at this stage. The scene of the shooting Source: Paul Hosford/TheJournal.ieThe shooting occurred on the street and the scene has been preserved for a technical examination. Witnesses or anyone with information are asked to contact Blanchardstown Garda Station on 01 666 7000.Read: Well-known criminal shot dead in west Dublin gun attack By Órla Ryan Tweet thisShare on FacebookEmail this articlelast_img read more

first_imgJason Liles explains how he successfully played George the Gorilla in ‘Rampage’ Updated: 11:51 AM 00:00 00:00 spaceplay / pause qunload | stop ffullscreenshift + ←→slower / faster ↑↓volume mmute ←→seek  . seek to previous 12… 6 seek to 10%, 20% … 60% XColor SettingsAaAaAaAaTextBackgroundOpacity SettingsTextOpaqueSemi-TransparentBackgroundSemi-TransparentOpaqueTransparentFont SettingsSize||TypeSerif MonospaceSerifSans Serif MonospaceSans SerifCasualCursiveSmallCapsResetSave SettingsSAN DIEGO (KUSI) – Preparing for a role in a play or film can be very tedious because the actor must focus on the most minute details of the character that they’re trying to portray.But preparation for Jason Liles’ role as George the Gorilla in ‘Rampage’ was just as rigorous as any other role.Jason Liles was here to tell us how he successfully played the role and received praise from other actors in the industry.“Rampage is massive, ‘Rampage’ is fun, but the one thing that ‘Rampage’ is about more than anything is the relationship I have with my best friend, ‘George,’ played absolutely brilliantly and to perfection by Jason Liles.” — Dwayne “The Rock” Johnson on Jimmy Kimmel Categories: Good Morning San Diego, Local San Diego News FacebookTwitter Lauren Phinney, KUSI Newsroom center_img July 19, 2018 Lauren Phinney, KUSI Newsroom, Posted: July 19, 2018last_img read more

first_imgThe median annual pay for chief executive officers employed at the UK’s top 100 organisations as £3.46 million in 2018; this constituted a 13% decrease from 2017’s recorded median pay of £3.97 million, according to research by the Chartered Institute of Personnel and Development (CIPD) and the High Pay Centre.Executive pay in the FTSE 100: Is everyone getting a fair slice of the cake? was based on the information from annual reports for the financial year ending 2018. It found that the median chief executive officer salary for 2018 was more than 117 times that of the average UK full-time employee.The mean pay ratio between FTSE 100 chief executive officers and the mean pay package of their staff was 114 to one in 2018. This is less than the pay ratios for 2017 and 2016, which were recorded at 144 to one and 130 to one, respectively.Peter Cheese (pictured), chief executive officer at the CIPD, said: “Fairness is one of the biggest challenges facing society today. The gulf between the pay at the top and the bottom ends of [organisations] is slightly smaller this year, but it’s still unacceptably wide and undermines public trust in business.“We need to challenge excessive pay, especially when too often it doesn’t match up to [organisational] performance. Boards, and remuneration committees in particular, need to review how they reward their top executives. They need to ask if it is fair when set against the overall reward strategy and practices of the organisation and if it is warranted in terms of performance. After all, success is the collective endeavor of the many, not just the few at the top. That point has never been more important in these times of significant uncertainty.”The report found that 43 chief executive officers employed at FTSE 100 organisations received a pay increase between 2017 and 2018, with 84% of business leaders awarded payments from a long-term incentive plan; this forms the largest component of executive pay.Furthermore, chief executive officers gain a pension contribution, or payment in lieu, worth 25% of their base salary. This compares to 8% for an average employee.A total of £465.4 million was paid out to FTSE 100 chief executive officers in the financial year ending 2018; this equates to a mean annual pay package of £4.7 million, a reduction of 16% from last year.In 2018, there were six female chief executive officers at FTSE 100 businesses, earning 4.2% of the total pay.The 1,394 key management personnel, including chief executive officers, non-executive and executive board members and senior managers, employed at FTSE 100 organisations were paid a mean £1.56 million each, or a median of £1.09 million, in 2018. Per organisation, the mean total spend on this seniority level was £21.04 million, however pay varies considerably for these employees, ranging between £187,000 and £18.19 million.Comparatively, median pay for chief executive officers at FTSE 250 organisations stood at £1.58 million for 2018, versus an equal £1.58 million in 2016 and £1.61 million in 2017.Luke Hildyard, director at the High Pay Centre, added: “At a time when we’re struggling to generate economic growth, how pay is distributed between those at the top and everybody else becomes increasingly important. A slight fall in the pay of FTSE 100 [chief executive officers] is welcome, and reflects improvements to the governance of the UK’s biggest [organisations], and a growing recognition of the need to address the rampant economic inequality in the UK.“At the same time, [chief executive officer] pay awards and the share of total incomes going to the very richest in society [remains] very high compared to the level of 20 years ago. There is still more to be done to align pay practices with the interests of wider society and give the public confidence that our biggest businesses are working for the good of the economy as a whole, rather than the enrichment of a few people at the top.”last_img read more

first_imgWILMINGTON, MA — The Wilmington High School’s Lamplighters’ Drama Guild is ready to entertain you with its production of “The Addams Family: A New Musical Comedy!”You have three opportunities to catch this family-friendly show. ‘The Addams Family” will run on Friday, May 18 at 7pm; Saturday, May 19 at 1pm; and Saturday, May 19 at 7pm in the Wilmington High School Auditorium.Tickets to this popular musical costs $10 for students & senior citizens and $15 for adults. Tickets are available online at and will be sold at the door. Reserved seating only.The Addams Family features an original story, and it’s every father’s nightmare. Wednesday Addams, the ultimate princess of darkness, has grown up and fallen in love with a sweet, smart young man from a respectable family, a man her parents have never met. And if that weren’t upsetting enough, Wednesday confides in her father and begs him not to tell her mother. Now, Gomez Addams must do something he’s never done before – keep a secret from his beloved wife, Morticia. Everything will change for the whole family on the fateful night they host a dinner for Wednesday’s normal boyfriend and his parents.(NOTE: The above press release is from Wilmington High School CATS.)Like Wilmington Apple on Facebook. Follow Wilmington Apple on Twitter. Follow Wilmington Apple on Instagram. Subscribe to Wilmington Apple’s daily email newsletter HERE. Got a comment, question, photo, press release, or news tip? Email this:TwitterFacebookLike this:Like Loading… RelatedCast For Wilmington High School’s Spring Musical AnnouncedIn “Education”MARK YOUR CALENDARS: Next Year’s Wilmington High School Plays AnnouncedIn “Education”WHS Lamplighters Drama Guild Presents ‘The Drowsy Chaperone’ On May 17-18In “Education”last_img read more

first_img 2020 Jeep Gladiator: Taking truck love to a new level Review • 2019 Jeep Grand Cherokee review: An SUV with something for everyone 48 Photos Preview • 2019 Jeep Grand Cherokee: Model overview, pricing, tech and specs 0 6:19 More about 2019 Jeep Grand Cherokee 2019 Jeep Grand Cherokee Limited X is just right Tags More From Roadshow Now playing: Watch this:center_img Fiat Chrysler Automobiles Fiat Chrysler Auto Tech Share your voice 2019 Fiat 500X first drive: New engine, same problems Post a comment Enlarge ImageUconnect has always been a great infotainment system, and Uconnect Market will make it even more versatile. Fiat Chrysler Automobiles General Motors has dominated its American counterparts when it comes to offering in-car commerce. Its MyLink infotainment system has been adding various integrations over the last couple years, whether it’s placing reservations through Yelp or ordering a Domino’s pizza on the fly. Fiat Chrysler’s latest announcement along similar lines should help it keep up with the Joneses.Fiat Chrysler Automobiles announced on Monday that the next iteration of its Uconnect infotainment system will include something called Uconnect Market. This commerce platform is similar to GM’s Marketplace, in that it will allow a variety of third-party companies to offer connected buying services directly through the infotainment system. It was developed in partnership with Xevo, which has lent its expertise to GM, as well.When setting up a Uconnect Market account, owners will have the opportunity to add a credit card for use within the marketplace. That can then be used to authorize card-free fuel fill-ups at participating Shell stations, in addition to paying for parking through integration of the ParkWhiz service. People will also be able to book service appointments and check out offers on various services, and they can also book restaurant reservations through Yelp.This builds on news from earlier in the year. In April, FCA announced that it would rely on tech from Harman and Google for its upcoming connected-car services, which will allow for over-the-air updates and, when its EVs start rolling out, additional services catered to electric cars. It can also work with usage-based insurance and even peer-to-peer car sharing, so the sky’s the limit.Uconnect Market is expected to make its way to owners via over-the-air update in the second half of 2019. It will work with 2019 and 2020 model-year vehicles from Chrysler, Dodge, Jeep and Ram, so long as those vehicles pack both the connectivity itself and Uconnect’s 8.4-inch touchscreen.  Chrysler Dodge Jeep Ram 2017 Chrysler Pacifica Hybrid: First hybrid minivan wins on fuel economy 2019 Maserati Levante GTS: Heart of goldlast_img read more

first_imgListen at WEAA Live Stream: at WEAA Live Stream: murder of Bowie State University student Richard Collins, III, while on the campus of the University of Maryland is being treated as a hate crime. We’ll have a report from Washington AFRO reporter Hamil Harris, who attended today’s vigil for Collins at Bowie. Plus, The Mod Squad, Stephen Janis and Taya Graham of The Real News Network, will report on five of the officers connected to the death of Freddie Gray being disciplined by the Baltimore City Police Department, with the possibility of three of them being fired.These stories and much more on AFRO’s First Edition with Sean Yoes, Monday through Friday, 5-7 p.m.last_img read more

first_imgThe technology offers an “automatic path choice.” When the network detects multiple Internet connections, it will select the fastest one available and will switch to another connection if the original slows or goes off line. This is being promoted as a mobile mesh network that can route data “opportunistically” through the right assets at the right time. The advantage is that it can offload traffic from an overburdened access route to one less utilized. The Open Garden founders built and patented their own discovery mechanisms so devices that run the software can easily detect each other. When asked about the implications of this advancement on battery power, the answer was that most of the power consumption comes from the data transmission. Open Garden instead can help the user save some battery by offloading to WiFi, which uses less power than a 3G or 4G connection.As the app is freely downloadable, the team was asked how they intended to make any money. The Open Garden team’s answer was by the freemium business model, historically commonplace with Open Source ventures, where revenues come in from special enterprise-level services for business customers, or sponsorships, or advertising. The team said they aim for a freemium model with extra features like VPN access for business users. Explore further ( — The Open Garden network app, which was launched in private beta in February, is now available free for download. The San Francisco based startup, founded in 2010, is set to break down the in walls of connectivity — in seeking out Internet access or making do with spotty connections — that have become the status quo. The Open Garden team voices a general complaint that Operators behave as if broken networks are a fact of life. “Mobile networks are like closed gardens, separated by walls. If you own a smartphone from Carrier A and find yourself unable to surf the mobile web, you cannot use spectrum owned by Carrier B, or a nearby fixed line broadband connection owned by Carrier C.” Citation: Open Garden plants app for open network (2012, June 5) retrieved 18 August 2019 from More information: The Open Garden application interconnects devices, whether smartphones, laptops or tablets. to form a wireless peer-to-peer mesh network for access to the Internet. The team presented their case at the recent TechCrunch Disrupt conference. They answered questions from a conference panel about the capabilities, repercussions from industry, and business model for the startup.Cofounder and CEO Micha Benoliel told the audience that Open Garden is announcing the new app as “disruptive” because the application makes it so simple for a user to be connected.The mesh network allows Open Garden-enabled devices to automatically share Internet access and bandwidth. Essentially, you are riding on the Web access of other Open Garden app users, using peer-to-peer connections that form the network.center_img © 2012 Phys.Org Technology watchers reacting to the debut are supportive but tending to ask the same question: What will carriers do, if not openly revolt? The very idea of a crowdsourcing platform for mobile connectivity may not go down easily with carriers who may think this will hurt their business. The company says it may take time for carriers to accept the app as able to help their business. “The promise of hyperconnectivity will be fulfilled when the walls that separate the carriers’ closed garden finally open for the benefit of the industry and all users.” Benoliel has said that Open Garden already has an agreement with a “forward-looking” European carrier.Open Garden is available for Android, Windows, and Mac. The team plans for an iOS version in the future.On Monday, a reviewer said she was able to use Open Garden to surf the Internet on a smart phone using Firefox (Firefox is needed to browse with Open Garden if on an Android device, along with a browser add-on). Video streaming by way of another phone’s 4G connection, she said, looked a bit stilted but the quality was not bad. Ex-AOL exec calls Facebook new ‘walled garden’ This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.last_img read more

first_img The wave of chatbots darkening the horizon has been frightening for those who are in customer service and support jobs. Many news articles have been written saying that chatbots will be the end of live customer service, and agents should start looking for new jobs now. But that’s not the whole truth; not at all.Enterprise cloud contact center Aspect Software wanted to get to the bottom of whether customer service was really on the outs, so they put together some comprehensive surveys, and the results may surprise you.I spoke to Joe Gagnon, SVP, GM, and Chief Customer Officer of Aspect Software’s Cloud Solutions. For over 20 years, Joe has had his eyes and ears on the company-consumer relationships, and I was lucky enough to get his take on Aspect’s recent consumer and agent experience surveys, which brought some striking results to light.Give me a sense of what you do and what has brought you to this industry.I fancy myself a “Consumerist.” I’ve spent most of my career looking at the evolving relationships between companies and consumers, and how content and customer engagement affects that relationship. On a daily basis, the agents that we support with our software touch over 100 million consumers globally, so it seemed a likely place to work at scale to improve the overall relationship between consumers and companies.In my role as Chief Customer Officer I get the opportunity to work globally with our customers to move beyond just fixing their customer service problems. I help them engage more deeply with the consumers that they serve and set the foundation for a durable and long standing relationship with them.Core to the work right now is how to evolve the way that the consumer interacts with a company, from using the phone primarily to make calls to using text or messaging as the primary way that they interact with a company. In partnership with our customers, we design strategies and approaches that help them better embrace consumers, enable them to serve their needs, and set them up with new capabilities that allow them to operate in a contemporary and captivating way.Related: Top 10 Best Chatbot Platform Tools to Build Chatbots for Your BusinessWhat is the main problem today that keeps you up at night?I have a simple mantra that I believe in deeply: human potential is infinite. In both my personal and professional life, I think about this every day, write about it, and use it as a call to action for me and everyone, everywhere. It is founded on the principle that we can all do more than we think we can, and I have made it my life’s mission to find out how true this is. In addition to my work roles I have focused on becoming an ultra-endurance athlete, and I started down this path to give myself an opportunity to continue to push myself to the physical and mental max and to see what happens when I do this.I’d say the big problem that keeps me up at night is the fact that all too often, we stop short of creating a truly compelling experience for the consumer. There is just a tremendous amount of untapped potential that is there for the taking. Knowing that we can do more keeps me pushing our customers to think differently.I have a unique opportunity as the CCO to collaborate with our customers to deliver a “wow” experience and to systematize a mindset that an enabled consumer is one that lives the spirit of “surprise and delight.” There are many, studies that show the positive ROI on customer service investment: improved loyalty, a greater share of wallet, and more. Chatbots are a perfect example of this. They operate at a significantly lower expense than a live person, provide a 24/7 solution for the consumer with conversational support, they don’t have any of the constraints that humans have like calling in sick or time constraints, and they can provide such a consistently high level of service that many consumers prefer to use them.Related: Enterprise Chatbots Platforms and the Future of WorkAspect has been in the customer service space for some time. What do you see as the biggest problem facing customer service today?I think at a macro level, the biggest challenge is the alarmingly slow reaction time brands show to the changing shifts in consumer preferences. More than half of consumers have stopped doing business with a company because of a poor customer service experience. Are those experiences really poor? Or are they really just the same experiences that those companies have been providing for the last 10 years, and they’re not adequately meeting today’s consumer expectations? Consumers were probably okay with them back in 2007, but because consumer expectations have risen so rapidly over the past several years, they are not okay with that same experience today.Many of the companies I talk to know that they are not fully meeting the needs of their customers, and fail to act anyway. We did a consumer survey late last year which found that two-thirds of consumers feel good when they can handle a customer service issue without having to talk to an actual person — and yet, few companies are doing this well. This could be in the form of a text or a chatbot, or even through an intelligent IVR. Companies do become satisfied in the “good enough” out of fear, and can’t rationalize or embrace the change.Related: Enterprise Chatbots and the Conversational Commerce Revolutionizing BusinessHow did Aspect end up getting into AI?In 2013, we purchased Voxeo, a leading self-service IVR company based in Orlando. Then in 2015 we purchased the technology assets of LinguaSys, a provider of Interactive Text Response (ITR) and Natural Language Understanding (NLU) solutions. We’ve combined Voxeo’s self-service CXP platform and the capabilities of LinguaSys, creating the ability to transform one-way notifications such as outbound text into automated, conversational self-service dialogues, which is really the essence of a chatbot — actual chat, not just providing yes-or-no response options.Related: How to Create a Facebook Messenger Chatbot For Free Without CodingIn your opinion, do you think consumers are ready and willing to have the majority of their brand interactions with a chatbot?Oh, very much so. In our consumer survey, we asked that exact question. Fortyfour percent of consumers said that they’d prefer to interact with a chatbot for customer service versus talking to a live person. The key, though, is that they don’t want the experience to be in isolation. Too many bad experiences with poorly-designed bots have left many consumers wary of an automated interaction that they find frustrating and unproductive. This is why 86 percent of those consumers said that they should always have an option to transfer to a live person (agent).  What we believe is that chatbots will become the new entry point to the entire customer service experience, much like how we use Google first before we buy, make dinner reservations, or take action on a medical issue. We like the idea of interacting first with bots, or “digital employees” as I like to call them, before we dive into deeper engagement where advice, experience, or judgment are required.We’ll be asking that same question in our Fall consumer survey and I’m fairly confident that that number is going to be at least 50 percent or higher.Related: Make Chats With Chatbots WorkYou just completed a customer service agent survey that revealed some pretty interesting findings, one of which is that the proliferation of chatbots will actually make customer service agents happier. Why?Well, imagine if you had to answer the same 20 questions every day, with an occasional curveball or challenging question. How engaged or happy would you be in your work? Probably not much. Chatbots are designed to take on the easy, often-asked questions and leave the more complex and less frequently asked question for the agents.In the survey, nearly 80 percent of the agents we talked to felt that handling more complex customer issues would improve their skills. And 72 percent said doing so makes them feel that they are having a bigger impact in the company. By creating a more challenging environment for the human employee, made possible by the digital employee, you create a happier, more engaged workforce, which has a direct impact on the customer experience.Related: The How-To: Using Chatbots As A Tool For Customer ServiceWho do you think is going to be more impacted, the agent or the consumer?In the long run, the agent will be more impacted. The better and smarter chatbots become, the less consumers will care who they are talking to, as long as they can get their question answered or their app working again. By taking on the complex issues, the agent now becomes a greater asset to the organization. They’ll know more about your product or service, they will have developed more defined problem-solving skills, and happier agents will have a more positive impact on the work environment.So what is next? What do you see as the next emerging trend or technology?I definitely think conversational user interfaces are going to explode. Just this week, Amazon announced that it is opening access for developers to add Alexa to commercial products. This could provide a profound acceleration of machine learning adoption. The printed manual will become a nostalgic novelty as we will be able to ask the flat screen directly why it’s acting off. We won’t be far from evolving from chatbots to chatovens or chattoasters. The device becomes the new channel, eliminating even the need for a smartphone. I don’t have to call or have an AI chat with Acme Products to find out why the refrigerator is making funky sounds, I’ll just ask the refrigerator. Just start with the question and everything else flows from there!  Opinions expressed by Entrepreneur contributors are their own. Free Webinar | Sept. 9: The Entrepreneur’s Playbook for Going Global Growing a business sometimes requires thinking outside the box. 9 min read August 28, 2017 Register Now »last_img read more

first_imgOverallWeb ScorePhone ScoreAvg Call TimePhone NumberWeb Support 73/10043/6030/4013:00800-726-7864Link For a tech brand that’s more synonymous with smartphones and TVs than it is for laptops, Samsung’s tech support ranked high in last year’s showdown. The company tied with Dell for second place beating the likes of Microsoft and Lenovo. Much of their score was due to their knowledgeable and fast social media reps. This year, armed with a Samsung Notebook 5 laptop and a short list of simple questions, I put Samsung’s customer service skills to the test across both the phone and the Web.Should you need help with your laptop, you can call Samsung’s toll-free customer support number, 1-800-SAMSUNG. Agents are available Mon. – Fri. from 8 a.m. – 12 a.m. and Sat. – Sun. from 9am-11pm ET.You can also reach out to Samsung’s tech support team online via 24/7 live chat, email, Twitter, or Facebook (@SamsungSupport).As an alternative, you can install Smart Tutor or the Samsung+ app for Samsung Remote Service and get personalized expert help on your device.Advertisement Laptop Tech Support Showdown! Our 2019 RatingsWhich laptop companies offer the best tech support? We tested top brands such as Apple, Dell and Lenovo to find out.Volume 0%Press shift question mark to access a list of keyboard shortcutsKeyboard Shortcutsplay/pauseincrease volumedecrease volumeseek forwardsseek backwardstoggle captionstoggle fullscreenmute/unmuteseek to %SPACE↑↓→←cfm0-9接下来播放MacBook Air vs MacBook Pro: Which 13-inch MacBook Is Right For You?03:46关闭选项Automated Captions – en-US facebook twitter 发邮件 reddit 链接已复制直播00:0002:2402:24Your Recommended Playlist03:46MacBook Air vs MacBook Pro: Which 13-inch MacBook Is Right For You?02:01Apple’s Mac & iPad Pro Event: 5 Things You Need To Know01:30Best & Worst Laptop Brands 201901:30How to Use VLOOKUP in Excel01:32How to Turn Your Windows 10 PC into a Wireless Display01:34How to Reset a Windows 10 PC02:14Chromebook Buying Guide关闭  Phone Hours (ET): 8 am – 12 am (M-F),9 am – 11 pm (wkd) Samsung Tech Support Tech Support ShowdownScorecard and WinnersAcerAppleAsusHP HuaweiDellLenovoMicrosoftMSIRazerSamsung Web and Social Support (43/50)I began my investigation by searching for answers on Samsung’s support page. Using my laptop’s model number, I pulled up a product support page of similar notebooks. The list of troubleshooting solutions covers a range of topics from checking for heat issues to Windows boot up difficulties.Typing my questions into the site’s search bar found the answer to only one out of three of my questions. Ironically, it’s the one Samsung reps didn’t have the answer to: How can I reduce my laptop’s fan noise?Samsung offers around-the-clock live chat support, so I launched a session at 1:19 a.m. ET. I was connected to Roja, a Samsung Pro in India, who instructed me to clean unwanted files in the laptop to fix my fan problem. I told her that since I recently got the computer I didn’t accumulate enough files to delete.After getting my laptop’s model number from me, she instructed me to check if there was a Windows upgrade available. She then asked for permission to take over my computer using Samsung’s Remote Support Service. I declined, insisting that she walk me through the steps.Her next solution was to have me install a system Bios update through the pre-installed Samsung Update app.Once the system Bios update was complete, I told her that I could still hear the fan noise. Her next message was appalling: “As we tried all the troubleshooting steps the laptop is still making fan noise so it should be serviced by an authorized technician.” She proceeding in sending me a service request link along with her message.This was especially disappointing since the solution can be found on Samsung’s support page. She should have known that navigating to Samsung Settings> System > Silent Mode would quiet the fan.Next, I tested Samsung Support’s social media team with a request for help disabling my laptop’s webcam. I sent a tweet to @SamsungSupport at 11:40 a.m. ET. Within 15 minutes, I received a friendly reply from Rutty. He was eager to help me with my query and asked what version of Windows my laptop was running. I responded at 12:10 p.m. ET to confirm that it had Windows 10. At 1:27 p.m., I received a tweet from Jefry with an easy to follow list of steps to disable the webcam.A follow up tweet from Beth at 1:37 p.m.encouraged me to contact them if I needed further assistance.In another attempt to get the right answer for quieting the fan on the Samsung Series 5 laptop, I messaged @SamsungSupport on Facebook at 11:13 am ET. I received a response from Jon at 11:21 a.m. ET with an explanation for the fan noise and a link to a Samsung troubleshooting page. The featured tips included checking the task manager, checking the laptop’s vents, and cooling the laptop down.Ultimately, neither Jon nor Samsung’s fan noise troubleshooting steps mentioned their laptop’s own built-in Silent Mode function.Phone Support (30/40)My first call to 1-800-SAMSUNG for help was at 3:50 p.m. ET on a weekday. An automated recording prompted me to hold the line or press “#” to connect to a Samsung Pro. After a few seconds of holding, a Bixby-like bot asked me what product I was calling about and why. I responded with my question, “How do I mirror my Samsung laptop screen on my Samsung smart TV screen?” The bot assured me it would get me to the right person and since I was a new caller, asked for my phone number.Moments later I was speaking with Jose, a representative located in the Philippines. He took my name and guided me through the procedure of confirming whether or not my Samsung TV supported laptop mirroring. He told me that unfortunately the TV’s Source menu was missing a tab called “Mirror” and that there’s another way to mirror the laptop screen, but he was unfamiliar with it. He transferred me to what he referred to as the “Laptop PC Department”, where I could get a more thorough walk-through.A second rep named Jonathan guided me through the screen-mirroring method of selecting the Windows key followed by the P key. He asked me if the laptop and TV were on the same network and I confirmed that they were. Unable to solve my problem, Jonathan escalated my dilemma to Diana, a third representative who was finally able to help. Had Jonathan given the laptop a bit of time to scan for my wireless display, he wouldn’t have needed to escalate the call.From a customer’s standpoint, talking to three reps in one call feels like getting the runaround. Especially since none of them suggested using Samsung’s Smart View screen mirroring app as an alternative method. The entire call lasted 23 minutes.For my second call, I reached out to Samsung at 9:21 a.m. about how to reduce my laptop’s fan noise. I spoke to Jose again who remembered that I called the previous day. He told me that using demanding apps causes the computer fan to become louder as the system’s resources are being used.“So there’s no way to reduce the fan noise?,” I asked. He replied by saying, “You can cover it, but that’s not good.” He then explained why.Ultimately, Jose was unable to offer a solution and said there is no way to quiet the fan, which is incorrect. Samsung equipped the Notebook 5 laptop with its own system settings that allows you to reduce the fan noise by navigating to Samsung Settings> System > Silent mode.Before ending our 6 minute call, Jose requested my mobile number to text me in regards to our call. I gave him my email address and received an email with the ticket number at 9:32 a.m. EST.Finally, my third call to Samsung was at 11:39 p.m. EST with the question, “How do I turn off forced Windows updates?” I spoke with Virginia, a Samsung representative located in the Dominican Republic.After placing me on hold for two minutes, she guided me through the steps with confidence. Not only was Virginia patient, she thoughtfully helped me turn off the Windows welcome experience notifications. Since it was nearing the end of her shift, I was expecting this call to be rushed. It was refreshing to see a representative go that extra mile to help, rather than rush me off the phone.MORE: Best Samsung Laptops – Laptop ReviewsLike prior interactions with Samsung, she requested to text me a ticket number and I gave her my email address instead. The call lasted 11 minutes and I did not receive a ticket number as promised.WarrantyLike most of its other products with a few exceptions to the rule, Samsung backs its laptops with a 1-year warranty. This limited warranty covers manufacturing defects in materials and craftsmanship and does not include accidental damage.If your laptop ever needs service, Samsung will gladly pay for your shipping fees to and from their authorized service center. When you bring your laptop to a non-authorized Samsung facility for tinkering, the 1-year warranty is automatically void. For added protection and peace of mind, Samsung laptop owners may purchase an extended warranty through Assurant.Bottom LineAlthough Samsung’s phone agents are friendly, my investigation reveals that they’re are some serious gaps in their knowledge base concerning company laptops. In terms of Web support, Live Chat was disastrous. I was given misinformation and troubleshooting solutions that weren’t relative to my query.The company’s social media team proved to be the most impressive with their fast, accurate responses, easy to follow instructions and friendly follow ups. Based on the results of my tests, Samsung reps are unfamiliar with branded functions and features like Smart View and Samsung Settings. Getting the right solutions to technical issues depends on the expertise of the representative you’re randomly assigned. Going forward, I’d like to see Samsung’s Laptop Support Pros enhance their product knowledge and troubleshooting efforts. by Taboolaby TaboolaSponsored LinksSponsored LinksPromoted LinksPromoted LinksYou May LikeKelley Blue Book5 Mid-engine Corvettes That Weren’tKelley Blue BookUndoGrepolis – Free Online GameGamers Around the World Have Been Waiting for this GameGrepolis – Free Online GameUndoTODAYPolice Identify Girl Licking Ice Cream Tub In Viral VideoTODAYUndoForbes.com100 Powerful Women Americans Can Look Up toForbes.comUndoCNN International for ANAThe Secret Of What It Takes To Be Naomi OsakaCNN International for ANAUndoMy Food and FamilyHealthy, Homemade Drunken Thai Noodles In Just 20 MinutesMy Food and FamilyUndoAdvertisementlast_img read more